{"id":770,"date":"2026-05-25T15:24:08","date_gmt":"2026-05-25T12:24:08","guid":{"rendered":"https:\/\/ceranoctis.com\/terms-conditions\/"},"modified":"2026-07-14T12:00:26","modified_gmt":"2026-07-14T09:00:26","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/ceranoctis.com\/en\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"770\" class=\"elementor elementor-770 elementor-269\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82e9e12 e-flex e-con-boxed e-con e-parent\" data-id=\"82e9e12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bed79d9 elementor-widget elementor-widget-heading\" data-id=\"bed79d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93bc5b2 elementor-widget elementor-widget-text-editor\" data-id=\"93bc5b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ceranoctis.com provides information regarding the availability of the products displayed on our website, as well as the estimated delivery time of your order, depending on the shipping method you have selected.<br\/>In exceptional circumstances, such as product shortages or unforeseen delivery delays, our Customer <\/p><p> We highly value your feedback. If you have any comments, questions, or concerns regarding our products or services, we would be pleased to hear from you. Please feel free to contact us at <a href=\"mailto:info@ceranoctis.com\">info@ceranoctis.com<\/a> or by phone at +30 693 349 6756.<\/p><h3><strong><u>Transaction Security<\/u><\/strong><\/h3><p>At Ceranoctis.com, we recognize the importance of protecting your personal data and securing your online transactions. We implement all necessary security measures, using modern and advanced technologies, to ensure the highest possible level of protection. All information relating to your personal data and transactions is treated as confidential and securely protected. <\/p><p><strong>No credit card information is stored on our servers.<\/strong><\/p><p><strong>SSL encryption is used during the transmission of all sensitive data.<\/strong><\/p><p><strong>Payment information is transmitted directly to the banking institution through a secure connection and is never processed or stored by us.<\/strong><\/p><p><strong> <\/strong><\/p><h3><u>Shipping Methods<\/u><\/h3><p>To deliver your orders, Cera Noctis uses both its own delivery vehicles and trusted courier services. The applicable shipping charges are listed below.<\/p><p>Shipping costs are calculated during the checkout process based on the selected shipping method.<\/p><p>If Cash on Delivery (COD) is selected as the payment method, an additional charge of \u20ac2.50 per order applies, regardless of the order value. If an order is refused or not collected without prior notice, the Company reserves the right to request prepayment for future orders or charge the customer for both the shipping and return costs. <\/p><ol><li><strong>Delivery with Our Own Vehicles<\/strong><\/li><\/ol><p>For orders of large size or weight, delivery within the Attica region may be arranged using our own company vehicles, subject to prior agreement. Our Customer Service team will contact you by email or telephone to confirm the delivery date. <\/p><p><span style=\"text-decoration: underline;\"><strong>Shipping Rates<\/strong><\/span><\/p><ul><li>Flat Rate (regardless of weight or volume): \u20ac5.00<\/li><li>Cash on Delivery (COD): +\u20ac2.50 <\/li><\/ul><p>Box Now Locker Delivery<\/p><p>For parcels up to 20 kg, you may choose delivery via Box Now.<\/p><ul><li>Mainland Greece<\/li><\/ul><p>Estimated Delivery Time: 2\u20133 business days<\/p><p>Shipping Cost:<\/p><p>Orders up to \u20ac35: \u20ac1.50<\/p><p>Orders over \u20ac35: Free Shipping<\/p><ul><li>Greek Islands<\/li><\/ul><p>Estimated Delivery Time: 2\u20137 business days<\/p><p>Shipping Cost:<\/p><p>Orders up to \u20ac50: \u20ac3.00<\/p><p>Orders over \u20ac50: Free Shipping<\/p><p>If your parcel exceeds the locker size due to its volume, we will contact you to arrange an alternative delivery method.<\/p><p>Heavy &#038; Bulky Orders (10 kg) &gt;<\/p><p>For heavy or oversized shipments, we recommend delivery through a freight transport company for a more cost-effective solution.<\/p><p>The transport company is selected by the customer, and shipping fees are paid directly to the carrier.<\/p><p>Estimated shipping cost: <strong>\u20ac5\u2013\u20ac8 <\/strong>per box, depending on the destination and the freight company.<\/p><p>International Shipping<\/p><p> <\/p><p><strong>2.Via Box Now<\/strong><\/p><ul><li>Cyprus:<\/li><\/ul><p>Orders up to 4 kg: \u20ac8.00<\/p><p>Orders from 4 kg to 7 kg: \u20ac16.00<\/p><ul><li>Bulgaria:<\/li><\/ul><p>Orders up to 20 kg: \u20ac7.00<\/p><h3> <\/h3><h3><u>Payment Methods<\/u><\/h3><p>All orders must be paid in advance using one of the following payment methods:<\/p><ul><li>Credit \/ Debit Card<\/li><\/ul><p>Pay securely with your Visa or Mastercard through our bank&#8217;s secure online payment system.<br\/><br\/><\/p><ul><li>PayPal<\/li><\/ul><p>Complete your purchase safely and securely in just a few seconds. Use your PayPal balance or your linked credit\/debit card without sharing your financial information. <\/p><ul><li>Bank Transfer<\/li><\/ul><p>You may also complete your payment by bank transfer using the account details below:<\/p><p>VIVA<br\/>Account Number: 326385358574<br\/>IBAN: GR5105700000000326385358574<\/p><p>Account Holder: PARASKEVAS RODITIS<\/p><p>After completing your bank transfer, please send the payment confirmation to <a href=\"about:blank\">info@ceranoctis.com<\/a>, including a reference such as your order number or billing name. Your order will be processed and shipped as soon as the payment has been confirmed by our bank.<\/p><p>For orders shipped via a freight transport company (large or bulky shipments outside the Attica region), payment must be completed in advance by credit\/debit card, bank transfer, or PayPal.<\/p><h3><strong><u>Returns &#038; Cancellations<\/u><\/strong><\/h3><p>At Cera Noctis, you have the right to return products within 2 calendar days from the date of delivery.<\/p><p>Returns are classified into two categories:<br\/>Defective Products<br\/>Non-Defective Products<\/p><p><strong>Defective Products:<\/strong><\/p><p>Products are considered defective if they are damaged, faulty, of unsatisfactory quality, or if they have been shipped incorrectly due to our error (including incorrect invoicing, wrong quantity, incorrect product, etc.).<\/p><p>In all of the above cases, we will replace the defective product(s), provided that the following conditions are met:<\/p><ul><li>You have contacted us by phone or email at <a href=\"about:blank\">info@ceranoctis.com<\/a> within 2 days of receiving your order to report the issue.<\/li><li>The product has not been used, has not been damaged through misuse, and is returned in its original condition and packaging.<\/li><li>The product is accompanied by the original proof of purchase (receipt or invoice).<\/li><\/ul><p>If the above conditions are met, you may return the product to our headquarters, and we will replace it with the correct item at no additional cost. All shipping costs related to the return and replacement will be covered by Cera Noctis.<\/p><ul><li><strong>Policy for Products Received Damaged or Broken<\/strong><\/li><\/ul><p>If your order is delivered damaged or broken (for example, a broken candle or damaged container), you must notify us within 24 hours of delivery and send clear photographs of:<br\/>The damaged product<br\/>The product packaging<br\/>The outer shipping box<br\/>The photographs must clearly show the condition of the package upon delivery.<\/p><p>Requests for replacement or refund of damaged products cannot be accepted without the required photographic evidence or if submitted after the above-mentioned time period.<\/p><p>The Company reserves the right to assess each claim individually and reject requests where there is evidence of misuse, damage occurring after delivery, or fraudulent or abusive claims.<\/p><p><strong>Non-Defective Products :<\/strong><\/p><p>A product is considered non-defective when it is free from defects or damage and has been correctly shipped according to your order.<\/p><p>If you wish to exchange such a product, we will be happy to assist, provided that the following conditions are met:<\/p><ul><li>You have contacted us by phone or email at info@ceranoctis.com within 2 days of receiving your order and requested an exchange.<\/li><li>The product has not been used, has not been damaged, and is returned in its original packaging and condition.<\/li><li>The product is accompanied by the original proof of purchase (receipt or invoice). <\/li><\/ul><p>Once these conditions have been met, you may return the item to our headquarters and exchange it for another product of your choice.If the product, whether defective or non-defective, is not returned within the specified return period, Cera Noctis reserves the right to refuse the replacement request. <\/p><h3><u>Order Cancellation<\/u><\/h3><p>Once we receive your order, you will receive a confirmation email acknowledging your purchase and providing updates on the status of your order.<\/p><p>You may cancel your order under the following circumstances:<\/p><ul><li>Before Completing Your Order<br\/>During the online checkout process, you may cancel your order at any time before completing your purchase, without any further action required<\/li><li>Before Shipment<br\/>If your order has been placed but has not yet been shipped, you may contact us by phone at +30 693 349 6756, and a member of our Customer Service team will assist you with cancelling your order.<\/li><\/ul><p>Important Information<\/p><ul><li>Orders containing products that are temporarily out of stock will be processed and shipped as soon as the items become available.<\/li><li>During periods of high demand, such as Christmas and Easter, slight delivery delays may occur.<\/li><li>You will always be kept informed about the status of your order via email.<\/li><li>Every product displayed on www.ceranoctis.com includes information regarding its availability and estimated shipping time, allowing you to know immediately which items are available for immediate dispatch and which are expected to be shipped on a later date.<\/li><li>If, for any reason, a product cannot be shipped within the estimated timeframe, we will contact you by email and\/or telephone to inform you of the updated delivery date.<\/li><\/ul><p>In the event of force majeure, including strikes, demonstrations, severe weather conditions, or other unforeseen circumstances beyond our control, which may affect the processing or delivery of your order, we will notify you by email of the revised estimated delivery date and await your confirmation before proceeding with the shipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Ceranoctis.com provides information regarding the availability of the products displayed on our website, as well as the estimated delivery time of your order, depending on the shipping method you have selected.In exceptional circumstances, such as product shortages or unforeseen delivery delays, our Customer We highly value your feedback. If you have any [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-770","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions - Cera Noctis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ceranoctis.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions - Cera Noctis\" \/>\n<meta property=\"og:description\" content=\"Terms &amp; Conditions Ceranoctis.com provides information regarding the availability of the products displayed on our website, as well as the estimated delivery time of your order, depending on the shipping method you have selected.In exceptional circumstances, such as product shortages or unforeseen delivery delays, our Customer We highly value your feedback. 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