Ceranoctis.com provides information regarding the availability of the products displayed on our website, as well as the estimated delivery time of your order, depending on the shipping method you have selected.
In exceptional circumstances, such as product shortages or unforeseen delivery delays, our Customer
We highly value your feedback. If you have any comments, questions, or concerns regarding our products or services, we would be pleased to hear from you. Please feel free to contact us at info@ceranoctis.com or by phone at +30 693 349 6756.
At Ceranoctis.com, we recognize the importance of protecting your personal data and securing your online transactions. We implement all necessary security measures, using modern and advanced technologies, to ensure the highest possible level of protection. All information relating to your personal data and transactions is treated as confidential and securely protected.
No credit card information is stored on our servers.
SSL encryption is used during the transmission of all sensitive data.
Payment information is transmitted directly to the banking institution through a secure connection and is never processed or stored by us.
To deliver your orders, Cera Noctis uses both its own delivery vehicles and trusted courier services. The applicable shipping charges are listed below.
Shipping costs are calculated during the checkout process based on the selected shipping method.
If Cash on Delivery (COD) is selected as the payment method, an additional charge of €2.50 per order applies, regardless of the order value. If an order is refused or not collected without prior notice, the Company reserves the right to request prepayment for future orders or charge the customer for both the shipping and return costs.
For orders of large size or weight, delivery within the Attica region may be arranged using our own company vehicles, subject to prior agreement. Our Customer Service team will contact you by email or telephone to confirm the delivery date.
Shipping Rates
Box Now Locker Delivery
For parcels up to 20 kg, you may choose delivery via Box Now.
Estimated Delivery Time: 2–3 business days
Shipping Cost:
Orders up to €35: €1.50
Orders over €35: Free Shipping
Estimated Delivery Time: 2–7 business days
Shipping Cost:
Orders up to €50: €3.00
Orders over €50: Free Shipping
If your parcel exceeds the locker size due to its volume, we will contact you to arrange an alternative delivery method.
Heavy & Bulky Orders (10 kg) >
For heavy or oversized shipments, we recommend delivery through a freight transport company for a more cost-effective solution.
The transport company is selected by the customer, and shipping fees are paid directly to the carrier.
Estimated shipping cost: €5–€8 per box, depending on the destination and the freight company.
International Shipping
2.Via Box Now
Orders up to 4 kg: €8.00
Orders from 4 kg to 7 kg: €16.00
Orders up to 20 kg: €7.00
All orders must be paid in advance using one of the following payment methods:
Pay securely with your Visa or Mastercard through our bank’s secure online payment system.
Complete your purchase safely and securely in just a few seconds. Use your PayPal balance or your linked credit/debit card without sharing your financial information.
You may also complete your payment by bank transfer using the account details below:
VIVA
Account Number: 326385358574
IBAN: GR5105700000000326385358574
Account Holder: PARASKEVAS RODITIS
After completing your bank transfer, please send the payment confirmation to info@ceranoctis.com, including a reference such as your order number or billing name. Your order will be processed and shipped as soon as the payment has been confirmed by our bank.
For orders shipped via a freight transport company (large or bulky shipments outside the Attica region), payment must be completed in advance by credit/debit card, bank transfer, or PayPal.
At Cera Noctis, you have the right to return products within 2 calendar days from the date of delivery.
Returns are classified into two categories:
Defective Products
Non-Defective Products
Defective Products:
Products are considered defective if they are damaged, faulty, of unsatisfactory quality, or if they have been shipped incorrectly due to our error (including incorrect invoicing, wrong quantity, incorrect product, etc.).
In all of the above cases, we will replace the defective product(s), provided that the following conditions are met:
If the above conditions are met, you may return the product to our headquarters, and we will replace it with the correct item at no additional cost. All shipping costs related to the return and replacement will be covered by Cera Noctis.
If your order is delivered damaged or broken (for example, a broken candle or damaged container), you must notify us within 24 hours of delivery and send clear photographs of:
The damaged product
The product packaging
The outer shipping box
The photographs must clearly show the condition of the package upon delivery.
Requests for replacement or refund of damaged products cannot be accepted without the required photographic evidence or if submitted after the above-mentioned time period.
The Company reserves the right to assess each claim individually and reject requests where there is evidence of misuse, damage occurring after delivery, or fraudulent or abusive claims.
Non-Defective Products :
A product is considered non-defective when it is free from defects or damage and has been correctly shipped according to your order.
If you wish to exchange such a product, we will be happy to assist, provided that the following conditions are met:
Once these conditions have been met, you may return the item to our headquarters and exchange it for another product of your choice.If the product, whether defective or non-defective, is not returned within the specified return period, Cera Noctis reserves the right to refuse the replacement request.
Once we receive your order, you will receive a confirmation email acknowledging your purchase and providing updates on the status of your order.
You may cancel your order under the following circumstances:
Important Information
In the event of force majeure, including strikes, demonstrations, severe weather conditions, or other unforeseen circumstances beyond our control, which may affect the processing or delivery of your order, we will notify you by email of the revised estimated delivery date and await your confirmation before proceeding with the shipment.
